Shipping policy

Shipping & Delivery Policy

Effective Date: 13 July 2026

Thank you for shopping with Paw & Lead. We are committed to delivering your order safely and efficiently. Please read our Shipping & Delivery Policy before placing an order.

1. Delivery Areas

We currently deliver throughout South Africa.

At this time, we do not offer international shipping unless otherwise stated on our website.

2. Shipping Partner

All orders are shipped using Aramex South Africa or another trusted courier service where necessary.

Once your order has been dispatched, you will receive a shipping confirmation and, where available, a tracking number to monitor your delivery.

3. Processing Time

Orders are processed after payment has been successfully received and verified.

Orders are generally processed within 1–3 business days, excluding weekends, public holidays, and promotional periods.

Processing times may be longer during peak shopping seasons or due to circumstances beyond our reasonable control.

4. Delivery Time

Our estimated delivery time is 8–15 business days from the date your order has been dispatched.

Please note that delivery times are estimates only and are not guaranteed.

Delivery times may vary depending on:

  • Your delivery location.

  • Courier operational delays.

  • Weather conditions.

  • Public holidays.

  • High order volumes.

  • Industrial action or strikes.

  • Other unforeseen circumstances beyond our reasonable control.

5. Delayed Deliveries

While we will make every reasonable effort to ensure your order arrives within the estimated delivery period, delays may occasionally occur.

To the fullest extent permitted by South African law, Paw & Lead shall not be liable for delivery delays caused by third-party couriers, adverse weather conditions, natural disasters, strikes, public unrest, government action, system failures, or any event beyond our reasonable control.

If your order is delayed, we will assist you by liaising with the courier and providing updates whenever possible.

Nothing in this policy limits any rights you may have under the Consumer Protection Act, 68 of 2008.

6. Shipping Costs

Shipping charges are calculated during checkout and will be displayed before you complete your purchase.

From time to time, Paw & Lead may offer free shipping promotions, which will be subject to the terms and conditions of the promotion.

7. Delivery Address

Customers are responsible for ensuring that the delivery address and contact details provided during checkout are accurate and complete.

Paw & Lead will not be responsible for delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete delivery information supplied by the customer.

If an order is returned to us due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply before the order is re-dispatched.

8. Tracking Your Order

Where available, a tracking number will be provided once your order has been dispatched.

Customers can use the tracking number to monitor the progress of their shipment through the courier's tracking system.

9. Failed Deliveries

If the courier is unable to deliver your order after multiple delivery attempts, your parcel may be returned to us.

Any costs associated with re-delivery may be the responsibility of the customer unless otherwise required by law.

10. Damaged Parcels

If your order arrives visibly damaged, we recommend that you:

  • Take clear photographs of the package before opening it.

  • Notify us as soon as reasonably possible.

  • Retain all packaging materials until your claim has been assessed.

We will work with the courier to investigate and resolve the matter.

11. Lost Parcels

If your parcel appears to be lost in transit, please contact us.

We will investigate the shipment with the courier and keep you informed throughout the process.

Where appropriate and in accordance with applicable law, we may arrange a replacement or refund.

12. Force Majeure

Paw & Lead shall not be responsible for delays or failures to deliver caused by circumstances beyond our reasonable control, including but not limited to:

  • Floods

  • Fires

  • Severe weather

  • Natural disasters

  • Power outages

  • Internet or communication failures

  • Labour disputes

  • Civil unrest

  • Government restrictions

  • Epidemics or pandemics

Delivery obligations will resume as soon as reasonably practicable after the event has ended.

13. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Email: support@pawandlead.co.za

Website: https://pawlead.co.za

Please include your order number in all correspondence so that we can assist you as quickly as possible.

14. Changes to this Policy

Paw & Lead reserves the right to update or amend this Shipping & Delivery Policy at any time.

The version published on our website at the time your order is placed will apply to your purchase unless otherwise required by South African law.